Customer Service Charter

The Sharjah Electricity, Water, and Gas Authority (SEWGA) is committed to achieving excellence in delivering and continuously improving its services, maintaining high standards to ensure customer satisfaction.

Our Commitment to You:

We will serve you with diligence and treat you with respect, attention, and fairness.
We will provide you with a conducive environment and the necessary facilities to ensure excellent service.
We will strive to offer timely, multi-channel support for your convenience whenever possible.
We will provide you with accurate information and efficient service processes.
We will maintain the confidentiality of your data and ensure the privacy of your transactions and inquiries.
We will continuously improve our procedures and coordinate with our partners to provide you with enhanced services.
We will welcome your feedback and suggestions to serve you better.

Your Commitment to Us:

Appreciating the efforts of our staff in serving you.
Understanding our policies and procedures.
Providing us with all required documents and proof at the time of submitting your applications.
Informing us promptly of any changes to the information provided.
Being cooperative and precise in addressing any inquiries made by our staff.
Sharing your feedback and observations with us to develop our services.